As far as I been able to tell NOBODY wants to deal directly with customers no matter if they are a recording studio a mastering lab or a plating/pressing facility. Everybody wants previously-knowledgeable people who know what they want how they want it and how they want to proceed.
Plating and pressing guys have enough trouble talking to EACH OTHER and/or their mastering lab or recording studio equivalents nevermind CUSTOMERS - recording engineers hate dealing with bands because the bands are clueless about the technology and process. producers hate dealing with engineers because producers are commercially oriented and engineers are perfection oriented regardless of cost. Both of those hate dealing with mastering lab people for different versions of the same thing and both of THOSE hate dealing with plating and pressing people for still DIFFERENT versions of the same thing - and they ALL hate dealing with the customer because they are all clueless.
Which is why EVERYBODY pays all these back-office staff whose only job is to run interference with everybody else. The only difference between them and a normal ordinary back office support staff is:
Andie Bergstrom wrote:Just because you are never going to get to do it, at least you'll know it's not because you don't know how
These people will be able to describe a process to a customer and insert or subtract numerous variables and come up with conclusions nobody else has time for - increasing your customer satisfaction level.
But then everybody has to jack up all their prices for everything to pay for all these liaison staff because of how easily a customer will become offended/litigious.
Which is why I always tell my e.g. students that if you want the best made product for the cheapest money - learn producer-ese, engineering-ese, plating-ese pressing-ese and distribution-ese - and then develop a thick skin i.e. hang around a factory floor or foundry awhile.
2 Kinds of Men/Records: Low Noise & Wide Range. LN is mod. fidelity, cheap, & easy. WR is High Fidelity & Abrasive to its' Environment. Remember that when you encounter a Grumpy Engineer. (:-D)